Orthopedic Cervical Pillow Excellence For Neck Care

1. Shipping Destinations

Currently, we only ship to addresses within Canada. We appreciate your understanding, and we regret any inconvenience to our international customers.

2. Shipping Fees

Standard Shipping Fee: For orders under $120 CAD, a flat shipping fee of $7 CAD will be applied during the checkout process.

Free Shipping: Orders totaling $120 CAD or more qualify for free shipping.

3. Order Processing Time

We aim to process all orders within 2 to 4 business days from the date of purchase.

4. Shipping Time

The estimated shipping time for standard shipping is 6 to 10 business days ( not including order processing time ). Please be aware that unforeseen circumstances such as customs clearance or weather-related delays may impact the delivery time.

5. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this information to track the status and location of your package.

For more details about our shipping policy, please visit our Shipping policy page.

6. Returns & Refunds

Please visit our Returns & Refunds Policy page for our full returns and refunds policy.

If you have any other queries, please feel free to email us at: [email protected]