Contact us

1. Contact Methods

Email

For general inquiries, product information, or assistance, you can reach out to our customer support team via email at [email protected]. We strive to respond to all emails within 24 hours.

Contact Form

Alternatively, you can use the contact form on our website to submit your inquiries. This method allows us to gather the necessary information to assist you promptly.

2. Information Required

When reaching out to us, please provide the following information to help us address your inquiry more efficiently: Your Full Name, Order Number, Contact Information, Detailed Description of Your Inquiry

3. Response Time

We strive to respond to all inquiries and messages within 24 hours. During peak seasons or high volume, our response time may be slightly longer, but we appreciate your patience.

4. Escalation Process

If you are dissatisfied with the resolution provided by our initial support team, you can escalate your inquiry by contacting [email protected]. Our escalation team will review your concern and work towards a satisfactory resolution.

5. Customer Feedback

We appreciate your feedback, whether it's positive or constructive. Your insights help us improve our products and services. Feel free to share your thoughts via any of the contact methods mentioned above.