Returns & Refunds Policy

Thank you for choosing Tickcrafts for your online shopping needs. We understand that sometimes returns and refunds are necessary, and we want to make this process as smooth as possible. Please read our Returns & Refunds Policy carefully to understand your rights and our obligations.

1. Returns

1.1 Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

Contact Customer Support: Email us at [email protected] to inform us of your intention to return the product.

Pack and Ship: Pack the item securely in its original packaging and ship it to the address provided by our customer support team.

1.3 Return Shipping Costs

Customers are responsible for the return shipping costs, unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.

1.4 Refund Process

Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

2. Refunds

2.1 Eligibility for Refunds

Refunds are issued for the purchase price of the returned item, excluding any shipping and handling charges.

2.2 Refund Timeline

Please allow up to 10 business days for the refund to be reflected in your account. The exact timeframe may vary depending on your bank or credit card company.

3. Exchanges

We currently do not offer exchanges. If you would like to replace an item, please follow the return process outlined above and place a new order for the desired item.

4. Reasons for Return

4.1 Change of Mind

If you have a change of mind and wish to return an item, we accept returns within 30 days of the purchase date. The item must be unused, in its original condition, and in its original packaging. Customers are responsible for return shipping costs.

4.2 Defective Delivery

In the rare event that you receive a defective item, please contact us immediately. We will arrange for a return.

4.3 Damage

If your item arrives damaged, please inform us within 48 hours of delivery. We may request photos of the damaged item and will assist in arranging a return or replacement.

4.4 Wrong Product

If you receive the wrong product, please contact us within 2 days of receiving the item. We will provide instructions for the return.

4.5 Not Yet Arrived

If your order has not yet arrived, please contact us for assistance. We will investigate and provide a solution based on the circumstances.

4.6 Cancellation After Ordering

If you wish to cancel an order after placing it, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.

5. Contact Information

If you have any questions about our Returns & Refunds Policy, please contact us at:

  • Address: No. 70 Ke Ve Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
  • Phone: +84 777559811
  • CA Warehouse: 90 Spinnaker Way, Concord, Ontario, L4K 2P6, Canada
  • CA Phone: (289) 304-7625
  • Working Hours: Monday - Friday: 9 a.m. - 6 p.m.
  • Email: [email protected]