Shipping Policy

Welcome to Tickcrafts! We are delighted to serve our valued customers. Please take a moment to review our Shipping Policy to understand how we handle orders and deliveries.

1. Shipping Destinations

Currently, we only ship to addresses within Canada. We appreciate your understanding, and we regret any inconvenience to our international customers.

2. Shipping Fees

  • Standard Shipping Fee: For orders under $120 CAD, a flat shipping fee of $7 CAD will be applied during the checkout process.
  • Free Shipping: Orders totaling $120 CAD or more qualify for free shipping.

3. Order Processing Time

We aim to process all orders within 2 to 4 business days from the date of purchase.

4. Shipping Time

The estimated shipping time for standard shipping is 6 to 10 business days ( not including order processing time ). Please be aware that unforeseen circumstances such as customs clearance or weather-related delays may impact the delivery time.

5. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this information to track the status and location of your package.

6. Shipping Notifications

You will receive email notifications at key stages of your order's journey, including confirmation of order placement, payment processing, order processing, and shipping. Please ensure your email address is accurate to receive these important updates.

7. Order Modifications

Modifications to shipping details, including the shipping address, are not possible once an order has been placed. Please review your order carefully before completing the purchase.

8. Returns & Refunds

For information on our returns and exchanges policy, please visit our Returns & Refunds Policy page.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

  • Address: No. 70 Ke Ve Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
  • Phone: +84 777559811
  • CA Warehouse: 90 Spinnaker Way, Concord, Ontario, L4K 2P6, Canada
  • CA Phone: (289) 304-7625
  • Working Hours: Monday - Friday: 9 a.m. - 6 p.m.
  • Email: [email protected]